Live Webinar: Thursday, November 5th, 2026 - 10:00-11:00(CST) 

The success or failure of the Sterile Processing department depends on several factors. Equipment must be functional, supplies must be available, and systems must work as designed. SP’s success also depends on the team that helps ensure every process and every detail is correct. To be successful, that team must share the same goals, communicate effectively, understand how to work through issues and deal with stress. This webinar will examine strategies to enhance knowledge and communication skills to minimize quality issues and to build a more cohesive workgroup.

Learning Objectives:

Upon completion of this program, participants will be able to:
1. Explain the impact that staff performance has on quality
2. List issues that can impact communication and teamwork
3. Identify tactics to address current staff issues
4. Describe strategies to enhance relationships between existing staff and prepare new staff for the workgroup

Speaker Bio:

Natalie Lind

Natalie Lind is the Education Director for the Healthcare Sterile Processing Association (HSPA).  She has extensive experience in the sterile processing profession, having served as a technician, department manager and director, professional educator, consultant, and author. 

Along with her experience in healthcare facilities, Natalie served as Program Director for the Minnesota State College and University Health Systems’ Processing program for 11 years. She holds a Fellowship in Sterile Processing and has served as education editor for two national magazines. Natalie has published over 240 articles on a wide variety of sterile processing topics. She has served as co-editor on several HSPA (IAHCSMM) publications.

Natalie has presented several programs on sterile processing techniques throughout the United States and has partnered with facilities in Russia, China, Japan, Latin America, the United Arab Emirates and Saudi Arabia to provide sterile processing education.  

She is the recipient of several awards including International SP Educator of the Year, the Minnesota Excellence in Technical Education Award, and three IAHCSMM’s President’s awards. She has been listed in the Who’s Who in Infection Prevention and in 2022, was awarded the HSPA Award of Honor.

Eligible for 1 CE