Difficult conversations are among the most challenging responsibilities for those in management positions. Sterile Processing (SP) managers not only have to have difficult conversations with their employees, but they also must respond to customers under not-sopleasant circumstances. Developing a plan to prepare for these types of conversations reduces the stress associated with having them; this would include responding to an irate surgeon in the Operating Room (OR).

This lesson is set to expire August 31, 2024.

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